The Functionality Of Live Chat Software

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As a modern business professional, you may have convinced yourself that people don't want the pop-up boxes that ask if they need help, but you would be wrong. In fact, people involved in online sales and online customer service understand that more consumers actually respond positively to live chat software features on a website.

Why? It takes a bit of an assessment to understand it, and the best way to do this is through itemizing how it would apply to your business. Let's say that you are a roofer and you have a website that discusses all of your roofing services and options. You use the site to encourage visitors to get repairs and inspections, but you would also like to encourage total roof replacement and ventilation services.

You decide to use live chat software to answer visitor questions on topics such as the length of time for the average project, the typical costs, etc.. Your software provider also tells you that the live chat software can be set to ask people if they would like to chat or to submit a question when they have visited the same page on your site a second or third time.

So, the homeowner who goes to your roofing ventilation page once, pokes around the site a bit, and then heads back to that page is going to have the live chat software box pop up and ask them if they have any questions. While many people will hit the "no thanks" option, almost as many will take the time to type in the question or issue that has drawn them back to that page.

Quite often, the use of live chat software to monitor visitor behavior to the website will result in conversion from a visitor to an actual client.

The Additional Features

Naturally, the functions of this sort of software don't come to an end with approaching clients to see if they have questions. For example, let's say that you have an online business that sells various household products that are on the "rare" or unusual side. For this example, we'll say that a client purchased a device that would eliminate the odor of sewer gas as it left their home's main sewer vent. This is a product that has a long life span, but may need a refill of the charcoal activator. The customer wants to know how to get the replacement materials and decides to skip the phone call and contact you directly through the site.

If you didn't have the live chat software option available, the customer would have to email or phone you to get the answer. This means that live chat is the most immediate way to provide your clients and potential customers with the kind of useful exchanges they need. It is an almost fail-proof system because it gives you control over every faAs a modern business professional, you may have convinced yourself that people don't want the pop-up boxes that ask if they need help, but you would be wrong. In fact, people involved in online sales and online customer service understand that more consumers actually respond positively to live chat software features on a website.

Why? It takes a bit of an assessment to understand it, and the best way to do this is through itemizing how it would apply to your business. Let's say that you are a roofer and you have a website that discusses all of your roofing services and options. You use the site to encourage visitors to get repairs and inspections, but you would also like to encourage total roof replacement and ventilation services.

You decide to use live chat software to answer visitor questions on topics such as the length of time for the average project, the typical costs, etc.. Your software provider also tells you that the live chat software can be set to ask people if they would like to chat or to submit a question when they have visited the same page on your site a second or third time.

So, the homeowner who goeAs a modern business professional, you may have convinced yourself that people don't want the pop-up boxes that ask if they need help, but you would be wrong. In fact, people involved in online sales and online customer service understand that more consumers actually respond positively to live chat software features on a website.

Why? It takes a bit of an assessment to understand it, and the best way to do this is through itemizing how it would apply to your business. Let's say that you are a roofer and you have a website that discusses all of your roofing services and options. You use the site to encourage visitors to get repairs and inspections, but you would also like to encourage total roof replacement and ventilation services.

You decide to use live chat software to answer visitor questions on topics such as the length of time for the average project, the typical costs, etc.. Your software provider also tells you that the live chat software can be set to ask people if they would like to chat or to submit a question when they have visited the same page on your site a second or third time.

So, the homeowner who goes to your roofing ventilation page once, pokes around the site a bit, and then heads back to that page is going to have the live chat software box pop up and ask them if they have any questions. While many people will hit the "no thanks" option, almost as many will take the time to type in the question or issue that has drawn them back to that page.

Quite often, the use of live chat software to monitor visitor behavior to the website will result in conversion from a visitor to an actual client.

The Additional Features

Naturally, the functions of this sort of software don't come to an end with approaching clients to see if they have questions. For example, let's say that you have an online business that sells various household products that are on the "rare" or unusual side. For this example, we'll say that a client purchased a device that would eliminate the odor of sewer gas as it left their home's main sewer vent. This is a product that has a long life span, but may need a refill of the charcoal activator. The customer wants to know how to get the replacement materials and decides to skip the phone call and contact you directly through the site.

If you didn't have the live chat option available, the customer would have to email or phone you to get the answer. This means that live chat software is the most immediate way to provide your clients and potential customers with the kind of useful exchanges they need. It is an almost fail-proof system because it gives you control over every facet of the interaction between your client, your website, and your support staff. This is the most proactive approach to business and why live chat is now a key feature of many sites.

Separating fact from fiction when it comes to online communication and technology, Bob A Andrews is a self-professed geek and author who writes on a variety of topics including live chat software. Always looking for the highest quality information he usually does his research at LivePerson.com.

to your roofing ventilation page once, pokes around the site a bit, and then heads back to that page is going to have the live chat software box pop up and ask them if they have any questions. While many people will hit the "no thanks" option, almost as many will take the time to type in the question or issue that has drawn them back to that page.

Quite often, the use of live chat software to monitor visitor behavior to the website will result in conversion from a visitor to an actual client.

The Additional Features

Naturally, the functions of this sort of software don't come to an end with approaching clients to see if they have questions. For example, let's say that you have an online business that sells various household products that are on the "rare" or unusual side. For this example, we'll say that a client purchased a device that would eliminate the odor of sewer gas as it left their home's main sewer vent. This is a product that has a long life span, but may need a refill of the charcoal activator. The customer wants to know how to get the replacement materials and decides to skip the phone call and contact you directly through the site.

If you didn't have the live chat option available, the customer would have to email or phone you to get the answer. This means that live chat software is the most immediate way to provide your clients and potential customers with the kind of useful exchanges they need. It is an almost fail-proof system because it gives you control over every facet of the interaction between your client, your website, and your support staff. This is the most proactive approach to business and why live chat is now a key feature of many sites.

et of the interaction between your client, your website, and your support staff. This is the most proactive approach to business and why live chat is now a key feature of many sites.

Separating fact from fiction when it comes to online communication and technology, Bob A Andrews is a self-professed geek and author who writes on a variety of topics including live chat software. Always looking for the highest quality information he usually does his research at LivePerson.com

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