My Vacuum Doesn't Suck!

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Last night the doorbell rings, and two nice and cheerful women offer you the deal of the century! What is this deal? Is it the deal of a clean floor, and I don't have to pay anything. (Or do I?)

To be or not to be?

This last summer I was studying for an entrance exam, and learned a lot about Bill Shakespeare! I only wished that the soliloquy that Bill had his audience learn, was that the customer has rights, and also needs to say no, and be heard!

Aside from this all, my tragedy was not having the foreshadowing of saying no, and not be heard! My monologue was very interior even though my lips were moving!

Sales:

Ah, yes it's a rough business but if the customer is telling the "pitchman" no through out the presentation, they need to move on, and sell more Fuller Brushes or pots and pans! If the consumer says, no at the bottom basement deal "listen to your customer!" The customer is always right (well at least in most cases!)

Haste, Haste (don't waste the customers time)!

Suppertime is family time! Yes, there are facts that a sales person can catch someone at home at suppertime, and that is the time they will be home most generally! Be up front, and tell them how much time you are going to take or if there is a better time to come around!

Don't get mad because you can't get the job done, and they want their manager to come into the sidelines to "demand that you buy their product!" Being an ex-sales person/customer service rep I have always been told if the customer isn't taking the bait, then move on! Don't make them mad because they will tell others, and others will say, Widget Group is a pretty awful group! Don't make the customer feel guilty because you didn't give their saleswoman or man a trip to Mexico!

Customer Service:

Always, let the customer say what they don't agree with the product, and most of all listen to what they have to say! Hearing yourself talk isn't customer service; its no service at all! It's very vain, very abrupt, and very wasteful of peoples' time. You wouldn't buy your product even if you show them all the dust-mites that are under your couch! (How can that be if you vacuum everyday!) Who has $2500 to buy a modern day appliance?

Free lunch:   Don't expect that you can have a free meal by asking,"can I stay for supper?" This is what one of them asked me!

MAKE THEM LISTEN!!!!!

So as you can see, not all salespeople do this but listen to my dialogue between you and I. Ask them how long it will take to clean your carpets, and tell them at this time I don't have time for a clean carpet or a sales pitch! Well at least when we heard from another Bill (Billy May's) we could either listen to the pitch or we could change the channel. This channel of human persuasion isn't a good channel, and should be cancelled by the consumer! If it seems weird, don't invite them in, and tell them no!

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