Top 10 Windows XP Troubleshooting Systems Questions and Answers

  • Print Article |
  • Send to a Friend |
  • |
  • Add to Google |

1. You are an expert in WinXP resources administration. As far as you know, what predefined group in WinXP is used by the computer manufacturers to providing you with Remote Assistance?
A. Administrators
B. TechServicesGroup
C. ServiceSupportGroup
*D. HelpServicesGroup
E. Support Operators

Explanation: Microsoft and computer manufacturers use HelpServicesGroup for Remote Assistance. With this group, technical support personnel can connect to your computer for troubleshooting.

2. You are the administrator of a WinXP Pro system. You are requested to disable a particular hardware device, which is built into the motherboard. Which of the following are the valid ways to do so?
A. Right-click the My Computer icon on the desktop, choose Properties, and then select Device Management
B. From a command prompt, enter ilocaldev.msc
*C. Right-click the My Computer icon on the desktop, choose Manage, and then select Device Manager
*D. From a command prompt, enter devmgmt.msc

E. No Answer is Correct

Explanation: In every case of hardware troubleshooting, your starting point is Device Manager, which provides detailed information about all installed hardware, along with controls that you can use to configure devices, assign resources, and set advanced options. To run it, from a command prompt enter devmgmt.msc.

3. You are troubleshooting your WinXP system. You want to invoke the Help And Support Center, and you fail. For the Help And Support Center to function, which of the following services must be running?
A. Svrhelp.exe
*B. Helpsvc.exe
C. Inisvc.exe
*D. Helpctr.exe
E. None of the choices

Explanation: The Help And Support Center uses the Microsoft Help Center Service (Helpsvc.exe) and the Help And Support Center executable (Helpctr.exe). If you look in the Windows Task Manager, you will see that both modules are running.

4. You are a Help Desk professional. You are requested to provide troubleshooting assistance to a user in the remote office. You want to avoid traveling to the remote office, as it will take 2 hours of driving. What feature or function of XP can help in this regard?
A. Terminal Service Admin mode
B. W2K Administrator Studio
*C. Remote Assistance
D. Terminal Service Application mode
E. No Answer is Correct

Explanation: With Windows XP, Remote Assistance lets you open a direct connection between two machines over the Internet or over a local area network. Even if you are hundreds or thousands of miles away, you can watch as the user demonstrates the problem and take control of the screen to make repairs quickly and accurately. You can investigate Control Panel settings, run diagnostic tools, install updates, and even edit the registry of the problem-plagued PC.

5. You are the senior system officer of your company. You are managing a dual-CPU system running Windows XP Professional. A large number of programs are running at the same time. You are quite concerned about the performance impact introduced by 3rd party software services. How do you clearly identify these non-MS native services out of all the programs, for the purpose of troubleshooting?
A. In Task Manager Utility, sort all the processes in descending order
B. In Task Manager Utility, enable the Hide All Non Native Services check box at the bottom of the Services tab
C. In System Configuration Utility, sort all the processes in ascending order
*D. In System Configuration Utility, enable the Hide All Microsoft Services check box at the bottom of the Services tab
E. No Answer is Correct

Explanation: The Hide All Microsoft Services check box serves an important function by highlighting added services that are not part of the Windows operating system. If you're experiencing performance or stability problems, choose this option to see the short list of third-party services. By temporarily disabling some of these services, you can identify the cause of a problem quickly.

6. You are the administrator of your network. You are responsible for the planning and implementation of all the in-house PCs. After careful consideration, you decided to have hibernation enabled in all of your systems. You found that one of your APM systems has been shutting down instead of hibernating. How should you troubleshoot this problem?
A. Run Devmgmt.msc. Choose View - Show Hidden Devices. Open NT Apm/Legacy Support. Check and ensure that the NT Apm/Legacy Interface Node device is not enabled.
*B. Run Devmgmt.msc. Choose View - Show Hidden Devices. Open NT Apm/Legacy Support. Check and ensure that the NT Apm/Legacy Interface Node device is enabled.
C. Run Adsmgmt.msc. Choose View - Show Hidden Devices. Open XP Apm Legacy Support. Check and ensure that the Apm/Legacy Interface Node device is not selected.
D. Run Adsmgmt.msc. Choose View - Show All Devices. Open XP Apm Legacy Support. Check and ensure that the Apm/Legacy Interface Node device is selected, and its properties states clearly as "ON."

Explanation: A faulty device driver can cause a blue-screen error during the hibernation process. To find out, open the System Properties dialog box and click the Advanced tab. Under Startup And Recovery, click Settings. In the Startup And Recovery dialog box, select the Write An Event To The System Log check box and clear Automatically Restart. Close the dialog boxes and try to hibernate again. In any case, make sure that NT Apm/Legacy Interface Node device is enabled.

7. On your WinXP network you have an external cable modem connected to an ICS host. All other computers on your network connect to the ICS host via the hub. Mary is using one of those computers. How does Mary check and see if Internet connectivity is now available to her?
A. She should ping the local host
B. She should ping a neighboring computer
C. She should run tracert
*D. She should ping an Internet site
E. She should ping the ICS host

Explanation: Your first troubleshooting step should always be to check for problems with the physical connection between the local computer and the rest of the network. If the TCP/IP protocol is in use, you may use the Ping utility. Ping allows Windows to send four echo datagrams, small Internet Control Message Protocol packets, to the target address you specify. If the target machine replies, you know that the network connection is alive.

8. You are the administrator of your network. This network is purely IP based. You are troubleshooting some IP connectivity issues. You are using some of the command line utilities on a connected WinXP PC. Refer to the exhibit. What command can you use to display such result?

A. ping local host
B. tracert local
C. ipconfig -p
D. ipstat
*E. ipconfig /all

Explanation: To perform IP repairs, you may run Ipconfig.exe from the command line. The command displays the DNS suffix, IP address, subnet mask, and default gateway of your primary network connection. To see details about every available network connection, use ipconfig /all.

Answer Questions 9 and 10 using this Case Study Information: Case Study 1:
You are a Network Consultant with specialized skills in managing Windows based network. You have recently been hired by Joe's Canoe Company to administer the network of the entire company. Joe's Canoe Company is a company that produces canoes of different kinds. Most of its customers are in the Vancouver area. So far there is only one office location for Joe's Canoe. There are 4 different departments. Each department has its own management team. The team leaders need to report to the CEO directly. Currently there are about 180 staffs. Of this amount, most of them need to use computers in their daily operations.
The network is purely IP based. On this network the configurations were as follow:
Number of subnets - 5, including:
Subnet A
Subnet B
Subnet C
Subnet D
Subnet E
Number of W2K Domain Controllers - 1 per subnet
Number of NT4 Domain Controllers - 0
Number of W2K DNS Servers - 2, all resides in subnet A
Number of W2K DHCP Servers - 1 per subnet
Number of W2K WINS Servers - 0
Number of W2k Pro PCs - 120, with half of them residing in subnet C
Number of Internet Connections - 1: T1
You have been requested by your boss to upgrade all the W2K PCs to WinXP Pro. After the upgrade, you need to check and ensure that all PCs are connecting to the network as expected.

9. Today, for some reasons, the DNS services on both DNS servers are not functioning. You stop the DNS services entirely. On the client PCs of subnet B, what should you use as a temporary replacement to the DNS service?
A. HelpServicesGroup
B. WINS
C. NetBIOS
D. Active Directory
*E. hosts file
Explanation: A Hosts file can be useful on a mid-size network where all computers have static IP addresses. By entering computer names and IP addresses in a Hosts file, broadcast messages are eliminated. Windows finds the machine name and matching IP address in the Hosts file and access the correct address directly. You may edit the Hosts file using Notepad or another text editor.

10. Today, you are inspecting the network health. On a WinXP PC that resides in subnet D you invoke the command prompt and run a command as shown in the exhibit. What does this command achieve?

A. It clears the DNS cache to increase bandwidth efficiency
*B. It clears the DNS cache in the case that you are having troubles reaching on or two particular Internet sites
C. It clears the DNS cache in the case that you are having troubles reaching the Internet
D. It clears the DNS cache to increase name resolution performance
E. No Answer is Correct.

Explanation: Temporary DNS problems can be caused by the DNS cache, which Windows XP maintains for performance reasons. If you suddenly have trouble reaching a single site on the Internet, use the ipconfig command to clear the DNS cache with the /flushdns switch. 

Deborah Timmons is a Microsoft Certified Trainer and Microsoft Certified Systems Engineer. She came into the Microsoft technical field after six years in the adaptive technology field, providing technology and training for persons with disabilities. She is the President and co-owner of Integrator Systems Inc.

Article Rating (2.5 stars):
  • article full star
  • article full star
  • article half star
  • article no star
  • article no star
Rate this Article:
  • Article Word Count: 1646
  • |
  • Total Views: 10865
  • |
  • permalink
  • Print Article |
  • Send to a Friend |
  • |
  • Add to Google |
>