Top benefits of offshore call centers

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According to surveys, the single factor that impacted outsourcing the most in 2008 was the deployment of labor, that is, the criteria used by companies for deciding their workforce and where to send them. In the past, cost was the decisive factor in management decisions. In fact, offshore call centers came up in the 90's mainly because off shoring was cost effective.

However, these days, many buyers change the way they use their employees. For instance, when a particular component of work is outsourced, there are changes made to the fundamental ways in which the company operates. So, is cost the only advantage of hiring offshore call centers?

Certainly, cost is one of the most important factors. Offshore call centers carry out important jobs for a fraction of the cost. Training local talent requires high investment. Making use of highly trained local talent for routine, repetitive jobs is a waste of money when you can make use of their skills for core business activities. Having to pay a premium price for jobs that can be performed for far less does not make financial sense. So, when companies discovered that they can provide the same services at a fraction of the cost and keep their clients happy, offshore call centers became the norm.

But, the benefits do not stop there. Highly reputed call centers provide more bang for your buck. Offshore call centers allow your business to be ‘live' 24/7. So, if timely assistance is a crucial component of your service, off shoring is the key to success.

 

By making use of offshore call centers, it is possible for companies to enhance their customer relations. Customers are able to transact their business without having to wait or waste time. When customers have quick access to required information, customer relationships improve dramatically. This kind of service also boosts the image of your company in the eyes of your clients.

Offshore call centers have highly qualified staff. These staff members make sure that in-bound calls are handled in the most friendly and efficient manner. Many companies observe that they are able to handle more number of calls when they outsource service to staff that are dedicated to this job. In fact, your full time employees may not handle calls as efficiently simply because they have their hands full with other tasks.

When you make use of offshore call centers, it becomes easier for you to manage important data and statistics. They track the number of calls they make and also keep a log of incoming calls. When you are provided with the actual statistics, it is possible for companies to look out for ways and means of improving business.

 

In many cases, small companies survive only because of the cost advantage provided by offshore call centers. According to a Lisa Bowles, the Managing Director of a small web design company in Philadelphia, "our developers could not handle the number of enquiries that were coming in, but we did not have the money to hire a couple of full time receptionists. By outsourcing these services, we have been able to respond in a timely manner. We have made more deals after outsourcing the routine grind."

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